The impact of customer experience on financial and organisational outcomes is profound, particularly for insurance companies, where people and trust serve as the cornerstone of their identity.
Imagine having a black lung due to exposure to toxic air and not having health insurance coverage - both are a hard-hitting reality! In fact, don’t imagine it — for Indians living in metro cities such as Delhi or Mumbai, this is a daily reality to grapple with. The scenario is disturbingly real. This is where the role of InsurTechs becomes critical.When Breathing becomes Tougher and Medical...
Despite the spectacular growth of the insurance industry in the last two and a half decades of regulatory reforms, insurance penetration in India has hardly reached its optimum.